It’s a very fine line
There is a very fine line in the sales world that surrounds upselling.
Over the years, most of us have heard about the positive financial and sales results that go with upselling. We train our salespeople and our customer service teams to engage in this strategy.
However, and this is a very important point for everyone out there who sells or works in customer service or who leads these teams – the purpose of the upsell has to be in the best interest of the buyer and not for the intention of getting more sales. Here’s why.
Listen in as we discuss the challenge of first getting your customers to trust your upselling methods and getting your customer service teams to upsell.