When over-serving customers becomes a nightmare,
it’s everyone’s problem
You might find it hard to believe a salesperson has anything bad to say about customer service that goes above and beyond the call of duty. But I am. And here’s why.
We’ve all heard the stories of a restaurant waiter that had a customer order a Coke but they only sold Pepsi products. So, he runs down the street and buys one at a nearby store to provide ultimate customer service. Or we hear about the cab driver who turns off his meter and drives an elderly passenger all over town including grocery shopping, picking up the tab, and even carrying her groceries into her home.
You’re probably asking, “What’s the problem, Greg? These are true workplace heroes.”
Not so fast.
Listen in as we talk about a very big customer service problem…Same-Day orders. As salespeople and sales managers, we have to lead the charge at solving this problem.